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Refund policy

Our 30-Day Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. We strive to make the return process simple and straightforward.

Conditions for a Return

To be eligible for a return, please ensure the following conditions are met:

  • The return must be initiated within 30 days of receiving your artwork.

  • The artwork must be in its original, undamaged condition.

  • The artwork must be securely packed for its return journey. Using the original packaging is highly recommended. If the original packaging is unavailable, please use high-quality, professional packaging to prevent damage during transit.

What if my artwork arrives damaged?

We take every precaution to package your art securely, but in the rare event that your item arrives damaged, we will provide a replacement at no cost to you.

Please follow these steps:

  1. Contact us immediately at [Your Email Address] with your order number.

  2. Attach clear photos of the damaged artwork and the shipping box. This helps us resolve the issue with our courier.

  3. We will handle the rest and promptly ship a replacement piece to you. You are not responsible for any shipping fees associated with a damaged item exchange.

Return Shipping Fees

  • For standard returns: If you are returning the artwork for reasons other than damage (e.g., personal preference), you will be responsible for the return shipping costs. The cost will depend on the courier service you select.

  • For damaged items: As mentioned above, if the item you received was damaged in transit, we will cover all associated shipping fees for the exchange.

How to Initiate a Return

  1. Contact Us: To start the return process, please email us at [Your Email Address]. Be sure to include your order number.

  2. Timeline: You have 30 days from the date you received the artwork to request a return. Once your return is approved, you have an additional 14 days to ship the item back to us.

  3. Packaging: Please package the artwork carefully. If the original packaging was damaged, ensure you use new, sturdy materials and take photos of your packed item for insurance purposes before shipping.

Refund Processing

Once we receive and inspect your returned artwork, we will process your refund.

  • Please allow up to 3 business days for our team to process the return.

  • PayPal / Shop Pay: The refund should appear in your account within 3 business days after processing.

  • Credit Card: It may take 7-15 business days for the refund to reflect on your credit card statement, depending on your financial institution.

We are committed to providing beautiful art and a wonderful customer experience. Thank you for choosing us.