There are two stages to your order:

• Our artists require approximately 1-2 weeks to hand-paint your unique piece.
  
• Once complete, shipping typically takes 5-7 days via our trusted couriers like DHL or UPS.
  

In total, you can generally expect your artwork to arrive within 13 to 21 days from the day you place your order. For larger or bulk orders, please contact us at info@moderntextured.com for a more precise timeline.

You can request changes to your order as long as it has not yet been shipped. Please contact us at info@moderntextured.com as soon as possible, and we will do our best to accommodate your request. Once an order is in transit, we are unable to make any changes.

Yes, you can cancel your order for a full refund, provided it has not been shipped. To cancel, please log in to your account or email our support team directly at info@moderntextured.com.

We offer complimentary shipping worldwide. The price you see for the artwork is the total price you pay—there are no hidden shipping fees.

• These arrive ready to hang with all necessary hanging accessories included. We recommend this option for ultimate convenience.
  
• These are the paintings on canvas, shipped rolled in a protective tube. You will need to take it to a local frame shop to have it stretched or framed before you can hang it.

We package every piece with extreme care to ensure it arrives safely.

• are carefully placed in a strong, rigid art tube.
  
• are securely packed in high-quality cardboard or custom wooden boxes for maximum protection.
  

Absolutely! We specialize in custom oil paintings. If you have a specific size, color scheme, or artistic style (such as modern, abstract, or minimalist) in mind, our artists can collaborate with you to create a personalized piece that perfectly suits your space and vision. Contact us at info@moderntextured.com to discuss your ideas.

We offer a30-day hassle-free return policy. If for any reason you are not satisfied with your painting, you can return it within 30 days of receipt for a full refund or an exchange. The artwork must be returned in its original condition and packaging. To start a return, please contact us at info@moderntextured.com.

In the unlikely event that your painting is damaged during shipping, we will replace it free of charge. Please contact us at info@moderntextured.com with in 30 days of receiving the item and include photos of the damage. We will handle the claim with the courier and arrange for a replacement to be sent to you promptly.

Once we receive your returned item, we will process the refund within 3 business days.

• The refund should appear in your account within 3 business days.
  
• It may take 7-14 business days for the refund to appear on your statement, depending on your bank's processing times.

We accept all major credit cards, including Visa, Master Card, Discover, and American Express. We also offer secure checkout through Shop Pay and PayPal.

If your question wasn't answered here, please don't hesitate to reach out! Email us at info@moderntextured.com, and our friendly customer service team will be happy to assist you.